Frequently Asked Questions (FAQs)
When does the box ship?
We ship the 24-27th each month, if you purchase before the 14th you'll be in that month's batch. If you purchase after the 14th, you'll be in the next month's batch.
Can I cancel anytime?
Yes, there are no contracts. You can cancel within your customer account, you can login on the homepage or here: https://thenomadik.com/customer/login Once you login scroll down, on the left side under Subscription click on "EDIT," from there click "CANCEL." PLEASE NOTE: If you let your subscription renew then cancel after the renewal date (4th at midnight) you will still recieve the shipments associated to your renewal, you will not get a refund. Your subscription will not renew after that. If we expedite a shipment and your subscription is active you will auto-renew for the current month. If you purchase and then cancel right away this disables the next renewal, you will still get your shipments associated to your order.
How does the subscription process work?
Just pick your plan, sign up, and fill out your profile. A themed adventure box will arrive on your doorstep, get ready to plan your next trip! We re-bill on the 5th, normally the cut-off date is the 14th (if you order before that you get the box that month, if not you get it the next month). We ship on the 24th each month (except December, we ship on the 20th).
Does everyone get the same box?
Everybody could get the same box, but not always. We ask you to fill out your profile questions in order to understand your interests and favorite activities. Our goal is to tailor the box to your interests.
How much value is in each box?
Typically each box has at least $50 retail value, and up to $70. In 2018 four boxes were over $50 (retail value),three boxes were over $60 (retail value), and one box has $70 (retail value).
How do I know what’s going to be inside the box?
We focus on new, unique, and multi-functional items. We can’t tell you exactly what will be in the box, that would ruin the surprise! Here are the categories we look to put inside: gear, tools, accessories, food/energy, educational (travel tips, survival guides), inspiration, and The Nomadik Challenge Card.
I live outside the USA or in a hard to reach area, can I order a subscription?
Yes! As soon as your box ships you automatically get a tracking email. Shipments outside of the USA take 6-14 days to arrive from the day they are scanned in by USPS. International shipments do not have free postage and are not included in any other shipping related offers.
Can I return or exchange my box? What about an individual product I bought?
You may return your box for a full money back refund if the box and products are in original condition. You must notify us within 14 days of receiving your box and provide the reason, however, returns and refunds are at our sole discretion. We don't provide shipping for returns. All individual ecommerce sales (non-subscription orders) are final, no returns will be accepted. If you have a concern or question please email us at [email protected]
What is the Ironclad Guarantee?
If you aren't happy, for whatever reason, you can return your box for a full refund. No questions asked. See above for details.